Privacy
Policy
How we collect, use, and protect your personal information
Introduction
Elite Mechanics & Body Shop ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms outlined here, please do not use our services.
This policy is governed by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We collect information that you provide directly to us:
Contact Information
Name, email address, phone number when you submit an enquiry or **a** contact form
Communication Data
Messages and any additional information you choose to provide when contacting us
Vehicle Information
Details about your vehicle that you provide in connection with our services
Service Records
Information about services performed on your vehicle and related documentation
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide customer service
- Schedule appointments and communicate about our services
- Send you service-related information and updates
- Improve our website and service offerings
- Comply with legal obligations
Legal Basis for Processing
We process your personal data based on legitimate interest (to provide our services) and consent (for marketing communications).
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encrypted transmission of data (SSL/TLS)
- Secure storage of personal information
- Regular security assessments and updates
- Access controls for authorized personnel only
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Contact enquiries | 24 months | Customer service follow-up |
| Service records | 7 years | Legal and tax requirements |
| Marketing preferences | Until consent withdrawn | Privacy preference |
Your Rights
Under the UK GDPR, you have the following rights:
Right to Access
Request a copy of the personal data we hold about you
Right to Rectification
Request correction of inaccurate or incomplete data
Right to Erasure
Request deletion of your personal data ("right to be forgotten")
Right to Restriction
Request restriction of data processing
Right to Portability
Request a copy of your data in a structured format
Right to Object
Object to processing of your personal data
To exercise any of these rights, please contact us using the information below.
Third-Party Links
Our website may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any information.
Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we may have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last updated" date
- Displaying a notice on our website
Contact Us
If you have questions or comments about this Privacy Policy, please contact us:
Elite Mechanics & Body Shop
8 Raven RoadLondon E18 1HB
United Kingdom
Email: info@elite-mechanics.com
Phone: +44 7350 733852
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO). Visit ico.org.uk for more information.